In Crownbeam, orders can be created in three different ways. That's one of the system's big advantages: you can work with digitally set-up practices, take on scanner cases, and still represent analog orders cleanly in Crownbeam.

The key point is: no matter how an order starts, it always ends up in Crownbeam. From there, the lab and the practice keep working on the same case.

The practice has its own access to its customer portal in Crownbeam. Via New order, it can send a case directly to your lab. From then on, the practice and lab work in the same order — file exchange, communication, and status all in one place.

This path makes particular sense when the practice actively works with Crownbeam and should create orders digitally themselves.

The benefit: Crownbeam helps the practice fill out the order completely and correctly. Depending on the indication, Crownbeam also helps plan realistic treatment dates and avoid lead times that are too short.

→ Creating an order through the customer portal

If a practice works with an intraoral scanner (e.g. 3Shape TRIOS), you connect Crownbeam on your side with your scanner account — for example with 3Shape Communicate. Crownbeam then automatically picks up incoming scanner orders and creates Crownbeam orders from them.

If the practice has already been invited to Crownbeam, it also sees this order in its own customer portal. So here too, you both end up working on the same case.

The benefit: You no longer have to manually gather scanner cases from different portals or transfer files by hand. The orders land together in Crownbeam and become part of your normal process.

→ Creating an order from an intraoral scanner

This path makes sense when an order reaches you through a channel that isn't connected or is analog — for example on paper or by email. You create the order yourself in Crownbeam. If the practice already has Crownbeam access, the order automatically appears in its customer portal too.

That way, you can communicate and exchange files on the same case even when the order wasn't created digitally by the practice.

The benefit: Even analog orders can be brought into your standard digital process.

→ Creating an order in the lab account

The three paths are just the entry point. The real value comes after that.

No matter whether an order comes directly from the practice, is created via a scanner integration, or is entered by you at the lab: in Crownbeam it always turns into the same shared patient case.

That means for you:

That way you can work with practices at very different levels of digitalization within one unified system.

As soon as a practice has Crownbeam access, it can also see orders it didn't create itself. This makes collaboration much easier.

The more communication and file exchange happen directly in the order, the less you need to follow up by email, phone, or other channels.

Even if an order starts outside Crownbeam, it's worth creating it in Crownbeam. That way your process stays consistent.

No. An order can be created directly by the practice, come in via a scanner integration, or be entered by the lab itself in Crownbeam — all three paths lead to the same result.

Yes. If an order reaches you by paper or email, you create it yourself in Crownbeam. That way your process stays consistent even for analog intake.

Scanner cases are picked up directly into your Crownbeam account. You don't have to additionally organize yourself across different scanner portals or transfer files manually.

Yes — as long as the practice already has Crownbeam access, the order also appears in its customer portal.