How to reset your password by email
If you can't log in because you've forgotten your password, you can reset it using a link sent by email. This guide applies to all Crownbeam users, whether lab or practice.
On the login page, click Forgot your password?
Enter your email address in the Email field.
Click Reset my password.
You'll see the confirmation Password reset sent. If an account exists with that address, you'll receive an email from [email protected] shortly. If you don't receive it, check your spam folder too.
Open the email and click the link it contains.
On the Enter new password page, enter your new password in the New password field and repeat it in the New password confirmation field. The same password requirements apply as in the section below.
Click Change my password and then log in.
Important: The password reset link is only valid for a short time. Request a new one via Forgot your password? if the old one no longer works.
How to change your password in settings
If you're already logged in and know your current password, you can change it directly in your account.
Open Settings via the gear icon in the top right.
Select My Account.
Click Change Password.
Enter your current password in the Old password field.
Enter your new password in the New password field.
Enter it again in the New password confirmation field.
Click Apply.
FAQs
What do I do if the reset link has expired?
If the link in the email no longer works, request a new one via Forgot your password? on the login page.
Do I need to know my old password to reset it?
To reset your password using the email link, you don't need your old password. Only if you change your password directly in Settings do you need to enter your current password in the Old password field.
How do I know the password email is really from Crownbeam?
The password reset email always comes from [email protected] and contains a link to app.crownbeam.com. If you receive a password email from a different address, don't open the link it contains.